Customer Relationships
Customer relationships are the type of relationship a company establishes and maintains with its specific customer segments. They might be driven by the following goals: customer acquisition, customer retention in different categories such as personal assistance, self-service, and co-creation. An example of this is customer reviews on YouTube or Amazon.
Channels
Channels are the way in which a company communicates with and reaches its customer segments. Value propositions are delivered to customers through communication, distribution and sales channels.
Customer Segments & Value Proposition
Both come directly from the Value Proposition Canvas.
Revenue Streams
Revenue streams result from value propositions successfully offered to customers.